by PuglieseWeb
For firms that answer the same questions every week
Every client question answered, even after you’ve gone home.
Clients ask what you charge, whether you can help them and how to get started, often at 10pm. Evrella, our AI receptionist, answers them on your website and on WhatsApp from your own pages, and passes your team anyone who wants to go further.
How it works: your pages and documents her answers, with the page she used enquiries for your team
Built and run by PuglieseWebA UK company. The chat on this site is Evrella too.
Evrella Assistant
Evrella’s own assistant, on www.evrella.com
Hi! I’m Evrella. How can I help you today?
Opens www.evrella.com, where Evrella answers in the chat.
One question, from start to finish.
An example for a fictional accountancy practice. The steps are the product’s own.
The question
Can you take over from my current accountant? I’m self-employed.
Asked on your website at 10:14pm, or on WhatsApp.
The answer and its source
Yes, we take on self-employed clients and handle the switch: once you’ve signed our engagement letter, we write to your current accountant for your records.
Switching to us: your own page, linked under the answer
What your team receives
Name, email, phone and message from the Leave your details form, with a summary of what they asked about.
By email, with a link to the whole conversation, and by text to a UK mobile.
Outside her content: asked something your pages don’t cover, Evrella says she doesn’t have that information and offers the Leave your details button. She doesn’t make up an answer.
What makes Evrella different.
Secure, and built to scale
Your data is encrypted at rest and in transit, kept to your own account and never used to train a model. She runs on AWS in London and grows with your traffic.
Easy to install on any website
One line of code, with step-by-step guides for WordPress, Wix, Squarespace and Shopify. Nothing to rebuild.
Speaks your visitors’ languages
She replies in the language each visitor writes in, and reports to you in yours.
Website, WhatsApp and phone
She answers on your website on every plan. WhatsApp comes with Growth, and the phone is a custom set-up on Custom.
Answers well, and never guesses
Every answer comes from your own pages and documents. If the answer isn’t there, she says so and takes the visitor’s details instead.
Links to the right page
Each answer links to the page of your site it came from, so visitors land where you want them.
Books appointments
Visitors pick a free slot from the calendar you already keep, inside the chat, and it’s confirmed there and then.
Tells you about every lead
An email, and a text to a UK mobile, the moment someone leaves their details. Every lead waits for you in the console.
Reads your site and keeps up with it
She reads your website and the documents you give her, then re-reads the site every night or every week, as you choose. Change a price and her answers follow.
The same mechanism, different questions.
Examples. Each answer comes only from what the firm publishes; no sector has to be chosen.
Accountancy practices
“Do I need to sign up for Making Tax Digital?”
Source: your Making Tax Digital page
Left to you: whether it applies to their income
Evrella for accountancy practicesSolicitors
“Do you handle probate, and what does it cost?”
Source: your SRA price and service page
Left to you: advice on the estate
Estate agents
“What does your fully managed service include?”
Source: your landlord fees page
Left to you: a valuation, which needs a visit
Private clinics
“How do I book a first appointment?”
Source: your new patients page
Left to you: anything about symptoms or treatment
Home services
“Do you cover my area?”
Source: your areas page
Left to you: the quote
Construction
“How does a first meeting work?”
Source: your how we work page
Left to you: costs and feasibility, after a survey
You decide what she knows. Your team keeps the rest.
Content that suits her
The pages you tick, re-read nightly or weekly, plus documents (.txt, .md, .docx) and written answers. No website? Start from documents alone.
Answers you check
Questions she couldn’t answer wait in a queue: confirm an answer and she uses it from then on, or dismiss it. Every conversation is there to read.
Enquiries to your contact
Enquiries arrive by email and by text. From the console your team can reply in the chat, for 24 hours after the last message.
Evrella gives information, not professional judgement. She answers only from what you publish and has no access to client files, so a question about someone’s own case is for your team. She isn’t a live chat: when she can’t help, she offers the Leave your details button.
Who is behind her, and where your data goes.
Emanuele Pugliese
Founder, PuglieseWeb
15+ years of cloud architecture in payments, at Discover and Capital One
Emanuele runs Evrella the way he ran payment systems: every decision written down, nothing reaches production by hand, and a measured cost behind every plan.
Emanuele’s profile and recommendationsOur first customer was us.
We ran Evrella on our own website and WhatsApp before selling it. It worked for us, so now we sell it.
Data, infrastructure, responsibility
Evrella is built and run by PuglieseWeb Ltd, registered in England and Wales (company number 17078772).
- Stored in the UK, on AWS in London. Answers are generated in Europe. Never used to train AI models.
- Links in her answers can only point to your own pages: any other link is removed before the visitor sees it.
What it takes, and what it costs.
What your business needs
- A website or documents with your up-to-date answers
- Someone who can paste one line into your site (there are guides for WordPress, Wix, Squarespace and Shopify)
- An email address for enquiries, and a UK mobile if you want them by text too
Terms
- Every plan starts with 30 days free. No card needed to start.
- No set-up fee. Without a card by day 30 she pauses, and nothing is deleted.
- She stops at the plan’s monthly limit, so there are no surprise bills. 100 more replies cost £10 and last a year.
Evrella’s plans
Starter
£49/ month
600 replies a month and up to 60 pages, on your website.
Growth
£99/ month
1,500 replies a month, up to 200 pages, and WhatsApp set up with you, Meta’s per-message charges passed on at cost.
Custom
Talk to us
Sized with you: everything in Growth, plus the phone, your own systems and work we do for you.
These are Evrella’s plans, separate from PuglieseWeb’s website and consulting services, which are on our pricing page.
“Someone else looks after our website.”
They only need to paste one line into it. Without a website, Evrella can start from your documents.
“Our pages don’t say enough.”
Start with what you have and add documents or written answers as you go. The questions she couldn’t answer show you what to write next.
“Our clients want a person.”
Evrella doesn’t pretend to be one. When she can’t help she offers the Leave your details button, and the enquiry reaches your team by email and text.
Ask Evrella something.
The quickest way to judge her is to ask her a question. The chat on this page is Evrella, answering for PuglieseWeb from this site’s pages.
What happens when you click
Evrella opens here, on this page. No form, no sign-up.
No demo request form. The chat is the next step.
She answers in seconds, from this site’s pages.
Prefer WhatsApp? Message +44 1256 669 865 (opens in new tab).
Ready for your own? Start 30 days free at www.evrella.com.
