Enterprise Apps

Desktop and Application Streaming Services

Amazon WorkSpaces

• Desktop-as-a-Service (DaaS) solution

• Provides full Windows or Linux desktop environments

• Remote access capabilities similar to local PC

• Key Benefits:

  • Highly secure environment within VPC

  • Data theft prevention through controlled internet access

  • Ideal for remote and seasonal workers

  • Simplified desktop provisioning

Amazon AppStream

• Application-specific hosting service

• Accessible via web browser

• Differs from WorkSpaces by focusing on individual applications

• Use Cases:

  • Product demonstrations

  • Hosting expensive engineering applications

  • Providing access to specific software (e.g., Microsoft Word)

Communication and Collaboration Tools

AWS Connect

• Fully managed contact center solution

• Features:

  • Built-in telephony connectivity

  • Automated call routing

  • Integration with Amazon Lex for voice responses

  • CRM system integration capabilities

  • Caller ID-based screen population

Amazon Chime

• Online meeting and video conferencing service

• Similar to Skype or Zoom

• Key Features:

  • VoIP support

  • Desktop sharing

  • Group chat functionality

Document and Email Management

Amazon WorkDocs

• Enterprise document storage platform

• Comparable to Dropbox or Google Drive

• Features:

  • Document versioning

  • File sharing capabilities

  • Document editing functionality

Amazon WorkMail

• Managed email server solution

• Microsoft Exchange compatible

• Supports:

  • Outlook client integration

  • Email services

  • Calendar functionality

Security and Access Tools

Amazon WorkLink

• Secure reverse proxy solution

• Enables secure access to internal web applications

• Features:

  • Secure channel creation

  • Simplified alternative to VPN

  • Designed for mobile workforce

Voice Assistant Technology

Alexa for Business

• Enterprise-focused voice assistant platform

• Deployment Features:

  • Conference room Echo device management

  • Enterprise-wide device administration

• Use Cases:

  • Conference room scheduling queries

  • Corporate data access

  • Integration with business applications through SDKs

  • Voice-activated business intelligence queries

Implementation Considerations

• Most services aim at large enterprise customers

• Provide alternatives to existing market solutions

• Focus on security and management capabilities

• Integration possibilities with existing enterprise systems

• Simplified deployment and administration